Objective 2.2: Culture and tourism

Smart Tourism: The joint future of Pannonian region

The Smart Tourism project modernizes the Pannonian region’s tourism by creating a digital platform and SMART HUB for tailored, sustainable experiences. Integrating AI and digital tools, it boosts accessibility and promotes local culture while strengthening public-private collaboration for sustainable tourism.

Basic Data:

Acronym: SMARTour

Project Title: Smart Tourism: The joint future of Pannonian region

Project ID: HUSRB/23R/22/004

Total Project budget: EUR 1 323 041.00

EU contribution (IPA): EUR 1 124 584.85

Start Date: 01 August 2024

End Date: 31 July 2026

Lead Partner: Provincial Secretariat for Economy and Tourism (RS)

Other Partners: 

P1: DKMT Danube - Kris - Mures - Tisa Euroregional Development Agency - Nonprofit Public Benefit Limited (HU)

P2: University of Novi Sad, Faculty of Economics in Subotica (RS)

Contact:

Email: dragana.tanaskovic@vojvodina.gov.rs

Project Description:

This project aims to transform tourism in the Pannonian region through a Smart Tourism Platform that leverages technology, innovation, and sustainability. By integrating digital tools and AI, the project enhances the visibility and accessibility of cultural and natural assets while supporting eco-friendly tourism. The platform offers personalized, inclusive tourist experiences, while digital signage and a SMART HUB support real-time information and public engagement. Capacity-building for tourism professionals will foster long-term sustainability, improve service quality, and boost the region’s competitiveness in the global tourism market.

(Expected) Results:

Main Outputs

  • Smart Tourism Framework & Platform:

- A unified digital platform for regional tourism with AI-driven, customized tour suggestions
- Mapped assessment of current and potential smart tourism capacities in both countries

  • SMART HUB for Tourism Development:

- A hub for training and education in digital tourism, fostering innovation
- VR-enabled experiences and exhibitions, including accessible digital routes for visitors with disabilities

  • Digital and Technological Infrastructure:

- Digital signage installations to streamline tourist information and promote events
- Development of AI-driven tools to personalize cross-border thematic tourism routes

  • Capacity Building & Knowledge Sharing:

- Training sessions for public and private stakeholders to enhance digital tourism capabilities
- Public-private collaboration events to foster regional tourism innovation

  • Long-term Impact:

- Enhanced tourism experience quality and accessibility
- Model for sustainable tourism development replicable across other regions
- Strengthened public-private partnerships, economic growth, and environmental stewardship in the cross-border area